Minor leakage from your JUULpods is not uncommon during use and shouldn't persist under normal use by following the suggested drawing tips. If your JUULpod experiences slight leakage, you can continue to use it, but wipe off the liquid before inserting back into your JUUL device. Leakage can occur when the liquid is pulled up into the air path due to one of the following reasons:
- Puffing aggressively on the mouthpiece - try puffing more gently.
- Squeezing or biting the JUULpod as you puff - relax your mouth on the mouthpiece.
- Squeezing the wide sides of the JUULpod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click into place.
If you encounter excessive leakage of your JUULpod, or continue to experience leakage after making these adjustments, please save the affected JUULpods and contact the JUUL Care Team to discuss the issue further.