Make sure your JUUL charger is connected to an adequate power source and that the device is making a secure connection to the charging base. Before contacting the JUUL Care Team, please try cleaning the charge contacts on the device as well as the charging base itself using a cotton swab. If you continue to have problems, please contact the JUUL Care Team.
Articles in this section
- My Device isn’t charging in my JUUL Portable Charging Case
- My JUUL Portable Charging Case isn’t charging
- My JUUL doesn't appear to be charging?
- My JUUL lights up and creates vapour when I am not using it?
- The JUULpods will not stay in my JUUL?
- My JUUL appears to be making a rattling sound?
- There appears to be some moisture on the inside of my pack of JUULpods. What should I do?
- My JUULpods seem to leak when I use it?
- My JUUL is not producing vapour.